How to Hire the Right Employees for Your Cleaning Business
You’ve poured your heart into building your cleaning business, and it’s finally paying off. Business is booming, and the next logical step is to hire employees who can help you maintain high standards while keeping up with demand.
Hiring the right cleaning employees is one of the most critical decisions you’ll make. Whether you need assistance to keep up with client requests or aim to free up time for strategic planning, growing your team is essential. Here’s how to ensure you’re hiring the best fit for your cleaning business.
1) Assess the Needs of Your Business
As a small business owner, planning is everything. Before you post a job opening, evaluate what roles your business needs to succeed. For example, do you need additional cleaning technicians, or are you looking for administrative support to manage scheduling and customer communication?
Common roles to consider for a cleaning business:
Cleaning technicians
Administrative assistants
Customer service representatives
Marketing and sales staff
Bookkeepers
Determine whether the role requires a full-time, part-time, or independent contractor arrangement based on your budget and the scope of work. For example, a part-time cleaner might help with peak hours, whereas a full-time cleaner offers stability and more consistent availability.
2) Create a Clear and Compelling Job Description
A job description is your first opportunity to attract the right candidates. Make it clear, concise, and focused on what you’re looking for in a new hire.
Key elements to include in your job posting:
About your company: Share your mission and values to appeal to candidates who align with your culture.
Job title and duties: Be specific about the role’s responsibilities, such as “residential cleaning technician” or “office cleaning specialist.”
Required skills and experience: Clearly define the qualifications needed, but remember that hiring based on behavior and values can often be more effective than focusing solely on experience.
Compensation: Including a salary or hourly range helps set expectations and attract serious applicants.
To stand out, highlight what makes your company a great place to work, such as training opportunities, a positive work environment, and a commitment to employee growth.
3) Hire for Values and Train for Skills
In the cleaning industry, turnover can be high. One way to reduce employee churn is by hiring individuals whose behavior and values align with your company’s mission. Skills can be taught with effective training, but qualities like reliability, work ethic, and a positive attitude are harder to instill.
Many cleaning businesses make the mistake of hiring based on technical skills alone. However, employees are often let go due to behavioral issues rather than technical shortcomings. By prioritizing attitude, integrity, and a willingness to learn, you’ll build a team that’s not only skilled but also cohesive and aligned with your goals.
4) Standardize Tasks with Speed Cleaning Certification
Once you’ve hired the right people, the next step is to ensure they perform their tasks consistently and efficiently. That’s where the Speed Cleaning Certification comes in. This certification is essential for onboarding cleaning technicians, regardless of their prior experience.
Benefits of Speed Cleaning Certification:
Standardization: It ensures that all cleaning tasks are performed to the same high standard, reducing inconsistencies.
Efficiency: Training your team with proven methods decreases cleaning times while maintaining quality.
Scalability: High employee turnover is common in the cleaning business. With standardized processes, you can onboard new employees quickly and effectively, minimizing disruptions to your operations.
By investing in this training, you’re not just teaching cleaning techniques; you’re instilling a system that becomes second nature for your employees, ensuring long-term success.
5) Screen Candidates Effectively
After you’ve posted the job, you’ll likely receive a variety of applications. The key is to have a clear process for screening and interviewing candidates to ensure they align with your company’s needs.
Steps for screening candidates:
Review applications: Look for alignment with your values and the job requirements. Categorize applicants into “ideal fit,” “potential fit,” and “not a fit.”
Conduct initial screenings: Use phone or video interviews to narrow down your pool of candidates. Focus on their attitude, availability, and interest in the role.
In-person interviews: Dive deeper into their experience and behavior. Ask open-ended questions to understand how they handle challenges and work as part of a team.
Consider asking behavioral questions like, “Can you describe a time when you went above and beyond for a client?” to gauge their problem-solving skills and customer focus.
6) Make Onboarding a Priority
Onboarding is your opportunity to set your new hires up for success. A well-thought-out onboarding process can improve employee retention and productivity.
Best practices for onboarding:
Introduce your company culture: Share your mission, values, and expectations from day one.
Provide comprehensive training: Use the Speed Cleaning Certification to ensure employees understand your cleaning techniques and standards.
Set clear expectations: Outline daily tasks, performance metrics, and what success looks like in their role.
Pair with a mentor: Assign a more experienced employee to guide new hires during their first few weeks.
Taking the time to onboard your employees properly will not only help them feel welcomed but also empower them to contribute meaningfully to your business.
7) Invest in Employee Development
To retain top talent, provide ongoing training and growth opportunities. This can include advanced certifications, leadership training, or cross-training in different areas of your business. Employees who feel valued and see a path for advancement are more likely to stay with your company.
Conclusion
Hiring the right employees for your cleaning business isn’t just about filling positions—it’s about building a team that shares your vision and helps your business thrive. By focusing on values over technical skills, investing in standardized training like the Speed Cleaning Certification, and creating a supportive onboarding process, you’ll set your business and employees up for long-term success.
Take the time to find candidates who align with your mission, train them effectively, and watch your cleaning business reach new heights.