Stolen or Missing Packages

Stolen or Missing Packages:

Once an order has been shipped and is in the possession of the shipping carrier, responsibility for the package transfers to the carrier. At that point, the carrier has full control over the delivery process, and the package is outside of our direct jurisdiction.

If tracking information confirms that a package has been delivered to the address provided at checkout, we consider the order fulfilled. We are not responsible for packages marked as delivered that are lost, stolen, or missing after delivery. We are not obligated to replace or refund orders that are stolen or missing once delivery has been confirmed.

Any resolution offered in these situations is handled strictly on a case-by-case basis and at our sole discretion. Our decision in these matters is final.